The 6 Pillars of Responsible Gaming
We follow six core principles to ensure responsible gaming on fh999.
Budget Control
Setting a budget is the first step to responsible gaming. Decide in advance how much you are willing to spend on fh999 each day, week, or month. Going beyond that limit means putting yourself at risk.
Respect Your Time Limits
Playing for long stretches at a time is harmful to both your mental and physical health. fh999 recommends setting a fixed time limit for each session. Use the session timer and reminders to help.
Mental Well-Being
Do not play when you are angry, depressed, or under stress. Your judgment is impaired in these states and the risk of harm increases. Play when you are in a calm, clear headspace — not to escape your problems.
Take a Break
Taking regular breaks is an important part of responsible gaming. fh999 recommends at least 10 minutes off every hour. If you need a longer break, use the self-exclusion feature.
Age Verification
Fh999 strictly prohibits anyone under the age of 18 from playing. Age verification is mandatory at registration. Please keep your account secure and away from younger family members.
Get Help
If you feel like you are losing control of your gaming, do not hesitate to reach out for help. Contact the fh999 support team or a professional organization. Asking for help is a sign of strength.
What Responsible Gaming Means
Responsible Gaming means enjoying gaming as a form of entertainment — not as a source of financial stress or psychological dependence. fh999 believes every player has a responsibility to know their limits and stick to them, and it is our responsibility to help make that possible.
Online gaming can be a great source of fun, but it stays healthy only when you stay in control. Playing responsibly means keeping within your financial limits, respecting time boundaries, and not letting gaming take priority over other responsibilities in your life.
Responsible gaming at fh999 is more than just a policy — it is the foundation of our platform. We want you to stay well and happy in the long run, which is why we provide a range of tools and support to help you make the right decisions.
The fh999 Commitment
Fh999 is committed to never encouraging unhealthy gaming behavior. We do not run any promotions or offers on our platform that could push problem gamblers into spending more.
Core Responsible Gaming Principles
To play responsibly on fh999, we ask that you follow these guidelines:
Things to Keep in Mind Before You Play
- Gaming is for entertainment only — it is not a reliable source of income.
- Every game outcome is entirely random — there is no guarantee of winning.
- Never bet money you cannot afford to lose.
- Never play with borrowed money or credit.
- Only play when you are feeling mentally well and refreshed.
Rules to Follow While You Play
- Never spend beyond your set budget.
- Never chase your losses by placing bigger bets to try to win it back.
- Take regular breaks and spend time with family and friends.
- Stick to a fixed time limit for each session.
Things to Reflect on After You Play
- Accept wins and losses as a normal part of the game.
- Do not carry that feeling into the next day or session.
- Review your monthly gaming spend.
fh999 Protection Tools
Fh999 offers a range of dedicated tools to help you play responsibly. They are completely free and available to use at any time.
Set Deposit Limit
Set a daily, weekly, or monthly cap on how much BDT you deposit. Limits take effect immediately once set.
Loss Limit
Decide in advance the maximum amount you are comfortable losing within a given period.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, the system will automatically send you a reminder.
Break (Cooling-Off)
Temporarily pause your account for a few hours or days.
Self-Exclusion
Fully suspend your account for an extended period. Choose anywhere from 30 days up to 5 years.
Reality Check Reminder
Receive popup notifications at set intervals letting you know how long you have been playing.
How Do I Activate the Tools?
To activate these tools, log in to your fh999 account and go to "Account Settings" → "Responsible Gaming". You can also contact our support team and they will get everything set up for you within 5 minutes.
Warning Signs of Problem Gambling
It is not always easy to recognize when gaming is becoming a problem. Watch out for these warning signs:
Financial Signs
Spending beyond your budget, taking on debt, or dipping into savings.
Social Signs
You are withdrawing from family and friends and keeping your gaming a secret.
Psychological Signs
You become restless or irritable after a loss, and feel anxious when you cannot play.
Behavioral Signs
You keep coming back to chase your losses and find it impossible to stop.
Professional Signs
You are neglecting work or studies to play, and avoiding your responsibilities.
Physical Signs
You are sleeping less, eating irregularly, and your physical health is declining.
Act on Even One Sign
If you notice even one of these signs in yourself, take a break right away and consider seeking help. The sooner you address the issue, the easier it is to resolve.
Self-Assessment Test
Ask yourself the following questions. If you answer "yes" to most of them, it may be time to seek help.
1. Do you find yourself spending more than your set budget?
2. Do you chase losses by placing larger bets to win back what you lost?
3. Do you find it hard to control your gaming habits?
4. Is gaming causing you to neglect your family or work responsibilities?
5. Do you feel restless or irritable when you are unable to play?
Results Analysis
If you answered "Yes" to 2 or more questions, please reach out to the fh999 support team or activate self-exclusion. Remember — asking for help is not a sign of weakness; it takes real courage.
Self-Exclusion Feature
Self-exclusion is fh999's most powerful protection tool. If you feel you need an extended break from gaming, submit a self-exclusion request.
Choose Your Self-Exclusion Period
How Self-Exclusion Works
- Once self-exclusion is active, you will not be able to log in to your account.
- No promotional emails or SMS will be sent during the exclusion period.
- Your balance will be kept safe during the exclusion period and returned to you once it ends.
- Accounts under permanent exclusion cannot be reopened.
- Self-exclusion cannot be cancelled before the period expires.
To Activate Self-Exclusion
Contact us via live chat or email us at [email protected]. Our support team will process your request within 24 hours.
Protecting Your Family and Minors
Fh999 is firmly committed to keeping minors away from gaming. Take the following steps to protect younger members of your household:
Keep Your Account Secure
- Use a strong password.
- Never share your account details with anyone.
- Always log out when you are done.
Keeping Children Safe
- Do not play in front of children.
- Enable parental controls on your devices.
- Do not save your payment card details on the platform.
If you suspect a minor is using fh999, please contact our support team immediately. We will investigate promptly and take the necessary action.
Support & Professional Resources
Seeking professional help is the most effective step toward overcoming problem gambling. Alongside fh999 support, you can also consult a professional counsellor.
fh999 Live Chat
Our live chat support is available 24/7. Share any concerns about your gaming — our team will handle everything with complete confidentiality.
Email Support
Send any responsible gaming requests to:
[email protected]
Expert Tips
Consider speaking with a psychologist or counsellor. Several organisations in Bangladesh offer free mental health services.
Support Groups
Talk to the people close to you. Support from family and friends plays the biggest role in recovery.
Keep in Mind
There is no shame in asking for help. fh999 is always here for you — whether you want to enjoy gaming responsibly or need to step away. Your well-being is our top priority.